Support That Scales With You
FlexiRent.ai is a Software-as-a-Service (SaaS) rental management platform designed to power rental businesses with reliable, scalable tools out of the box.
Support Plans
Support access and response times vary by subscription tier.
Starter Support
Included with the Starter plan
Support Channels:
- Helpdesk support portal
- Documentation & knowledge base
Notes:
- Self-service support only
- No email or telephone support
Growth Support
Included with the Growth plan
Support Channels:
- Helpdesk support portal
- Documentation & knowledge base
- Business-day email support
Notes:
- Responses during standard business hours
- No telephone support
Pro Support
Included with the Pro plan
Support Channels:
- Helpdesk support portal
- Priority email support
- Telephone support
Notes:
- Faster response times
- Designed for multi-location operations
Self-Help Resources
All customers have access to:
- Knowledge base & documentation
- How-to guides and walkthroughs
We encourage customers to review self-help resources prior to submitting a support request, as many questions can be resolved quickly through documentation.
Response Expectations
Response times are based on business days and business hours.
- StarterBest-effort via support portal
- GrowthBusiness-day email responses
- ProPriority email and telephone responses
Critical issues impacting platform availability are prioritized accordingly.
Custom Development
FlexiRent.ai is delivered as a standardized SaaS platform. However, custom configuration or development may be available in limited cases.
What Custom Work May Include
- API integrations with third-party systems
- Custom reporting or dashboards
- Workflow configuration or automation
- Approved extensions to existing functionality
All requests are reviewed for compatibility, evaluated for maintainability, and approved at FlexiRent.ai's discretion.
What We Don't Offer
To protect platform stability and ensure quality for all customers, we do not provide:
- Fully bespoke or forked versions of the software
- One-off features that conflict with core architecture
- Customizations that cannot be supported or maintained
Development Rates
- Custom work is not included in any subscription plan
- Estimates are provided prior to work beginning
- Minimum engagement and agreements may apply
Custom development does not guarantee inclusion in the core product.
Eligibility for Custom Work
Pro & Enterprise
Available for custom development
Growth
May be considered on a case-by-case basis
Starter
Must upgrade before requesting
Enterprise Support
Enterprise customers receive custom support arrangements, advanced integrations, dedicated onboarding options, and SLA discussions.
Important Notes
- FlexiRent.ai operates as a SaaS platform
- Support is provided in accordance with your subscription tier
- Professional services are optional, chargeable, and subject to approval